Customer Support

Customer Support 

At Zetaw, we are committed to providing transparent, efficient, and high-quality customer service. If you have any inquiries regarding our products, orders, shipping, or returns, please do not hesitate to contact our dedicated support team using the official verification details below:

Trade Name: Zetaw

Legal Entity Name: AURES TECHNOLOGIES PTY LTD

Australian Business Number (ABN): 54136600827

Official Email: support@zetaw.shop

Customer Care Phone: +61(468)255799

Registered Corporate Address: u6 83/85 Boundary Rd, Peakhurst, NSW, 2210, Australia

Official Website: www.zetaw.shop

Support Hours & Response Matrix

Our customer service representatives operate during the following standardized business hours to assist our international clients, including our primary market in the United States:

  • Days of Operation: Monday to Friday (excluding official Australian public holidays).
  • Standard Hours: 9:00 AM to 5:00 PM (Australian Eastern Standard Time / AEST).
  • Electronic Response Window: All incoming email support tickets are systematically reviewed, prioritized, and answered within 24 business hours from the timestamp of receipt.

Note: For orders already placed, please include your full order identification number (e.g., #ZETAW1001) within the subject line of your email to guarantee expedited processing.